Safety should always be at the top priority of clinics. This is precisely why clinics should provide not only clean but also conducive environment for the patients. There should also be sufficient and well-qualified clinic staff that will attend to the needs of the customers. Safety also covers medical prescription and administration. A sample KPI in this subject may include the evaluation of cases when patients suffer from over dosages. A review of medicine administration, dosaging, and successful treatments, is another possible KPI.
Sales and accounting may be the least metrics that managers can include in the clinic KPI. Nevertheless, clinic managers should give importance to these financial aspects since this is where the blood of clinical operation runs. Clinic operators, therefore, should consider safety, accreditation compliance, and financial administration in order to come up with a balanced, functional, and results-driven scorecard system.
The clinic manager may also draw possible key performance indicators from the facility itself. Questions like “is there enough space for every patient”; “does the clinic sufficiently allow patient visitors”, “and is the clinic properly ventilated” can provide hints on what the clinic can do to improve its services.
