Call centre ratios related to business performance assists a company in assessing itself against other competitors. To place themselves side by side with another company offering the same service or product serves to motivate improvements. It also informs decision making on every level.
The BPO industry has grown exponentially these few years. More and more call [...]
Archive for the ‘Call Reporting’ Category
Call Center Report
November 12th, 2009
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Call Center Dashboard
November 10th, 2009
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A predictive dialer report consists of: agent names, hours logged in, talk time, contacts per hour, etc. This helps with scheduling issues, performance evaluation and more. Call center reporting software helps you understand how well your call center agents are doing and where changes need to be made. Some call center reporting software deals with [...]
